DELIVERY CONDITIONS

Dear customer,

Before each shipment, all goods are meticulously checked so that you receive your orders in perfect condition. However, during handling of the packaging, during transport or during unloading, incidents may arise.

We ask that you always pay attention to the following when you receive a delivery of goods:
Before signing the delivery note, check that the number of volumes corresponds to the note and that the packaging does not have any visible damage.

If you detect any anomalies (damaged packaging, missing volumes, etc.), immediately note them on the carrier's delivery note, identifying them. Take photographs of the damage found and report them immediately to the following email address: shop@pv-partner.com by filling out our form. Complain within 5 business days, the damage verified to be eligible for activation of the transport insurance.

We would like to highlight that, without noting the anomalies detected on the carrier's guide, it will not be possible to activate the transport insurance, nor make a claim with the carrier.

All shipments include shipping insurance, which expires when the goods are received and confirmed by a signature on the carrier's delivery note. It is therefore essential to inspect all goods before acceptance.

Shipping companies do not accept a “pending verification” note on the carrier’s delivery note.

By accepting the goods, you declare that you agree with their condition, waiving any claims if the damage is not duly noted on the delivery note of the transport company, Pv Partner will not be responsible for the damage caused during transport, since the transport insurance also does not cover damage after acceptance of the goods.

There will be no right to return accepted products that have arrived damaged or defective, unless such defects are clearly noted on the delivery note.

If it is your customer who receives the goods, inform them of the measures they must take when receiving orders.

For more information, see our general conditions of Sale.